Refund policy

Return & Refund Policy – Prestige Pets Kingdom

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be a non-consumable product (such as toys, accessories, or pet carriers) and must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at chauhanshilpi@prestigepetskingdom.com. Please note that returns will need to be sent to the following address: Prestige Pets Kingdom, Abu Dhabi.

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at chauhanshilpi@prestigepetskingdom.com.

Damages and issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, including consumable goods (such as pet food once opened), live animals (cats, dogs, birds, etc.), grooming and hygiene products, and personal care items. We also do not accept returns on discounted or clearance items. Please contact us if you have questions about your specific item.

All pets are health-checked before sale and are strictly non-returnable and non-refundable once sold.

Exchanges
The fastest way to ensure you get what you want is to return the eligible item, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and inform you if the refund is approved. If approved, you’ll be refunded via your original payment method or store credit within 5–7 business days. Please note that it may take additional time for your bank or card provider to process the refund.

If more than 10 business days have passed since your return was approved, please contact us at chauhanshilpi@prestigepetskingdom.com.